Category: Inbox & Channel

Introduction: An inbox system is a pivotal tool that serves as the central hub for managing a diverse range of incoming messages, inquiries, and client communications. Its purpose is to streamline and optimize communication processes, ensuring efficient handling and maximizing customer satisfaction. Two-Way Communication: The inbox system facilitates two-way communication between clien...

Introduction: In the context of application systems, efficient management of user agents is critical for security and smooth operation. User agents represent individual users, devices, or applications that interact with the system. Effective management involves several key components: Adding Multiple Agents: To work with multiple user agents, you'll typically have an administrat...

Introduction: Working with channels in the context of a messaging or customer support system involves various tasks to manage communication effectively. Here's a more detailed explanation of how to handle each of the mentioned aspects: Channel-Wise Agent Assignment: In most modern customer support, or messaging systems, you can assign agents or support personnel to specific chan...

Adding the Jalpi Web Widget to your Shopify store involves a few steps. Follow these instructions: Step 1: Navigate to your Shopify admin site. Step 2: Go to Online Store > Themes. Step 3: Click on the "Customize" button located on the right side of the screen. Step 4: In the top left corner, find the option with "..." and click on it to reveal a list...

Adding the Jalpi Web Widget to your WordPress site involves a few steps. Follow these instructions: Step 1: Navigate to your WordPress admin site. Step 2: Go to Appearance Step 3: Click on the "Theme File Editor" located on the left side of the screen. Step 4: In the Right side corner, click on the “Theme Footer”. Step 5: In the right-side ...

Canned Responses for Channels What are Canned Responses? Canned Responses are pre-saved reply templates designed to streamline communication, enabling agents to quickly send responses in conversations without the need to type the same message repeatedly. These templates are especially useful for common queries or frequently asked questions, saving time and ensuring consistent responses ac...

Creating Effective Automation Rules for WhatsApp Business API Messaging In today’s fast-paced digital world, businesses need to communicate efficiently with their customers. The WhatsApp Business API provides a powerful platform for automating messages, allowing companies to engage with customers promptly and effectively. In this post, we will explore the importance of automation rules...

How to Blacklist Inbox Conversations Start by navigating to the Inbox from the left-side menu on the interface. The Inbox contains all the conversations you have had with your contacts. Select a Conversation In the All Conversations section of the Inbox, you will see a list of all on-going or past interactions. Identify and open the conversation with the specific co...