Wati vs Interakt vs Jalpi — Which WhatsApp API Is Best for Businesses in 2026?
WhatsApp has evolved into one of the most powerful customer-communication platforms for businesses worldwide. In 2026, the question is no longer whether to use WhatsApp, it’s which WhatsApp Business API provider to trust for automation, campaigns, and customer engagement.
In this guide, we’ll compare three leading Meta-approved WhatsApp BSP (Business Solution Providers) — Wati, Interakt, and Jalpi across pricing, automation, CRM integrations, and customer support to help you choose the right WhatsApp API for your business.
WhatsApp API Providers Compared: Wati vs Interakt vs Jalpi
| Feature | Wati | Interakt | Jalpi |
| Meta-Approved BSP Provider | Yes | Yes | Yes |
| Pricing | ₹2,500+/month | ₹1,000+/month | ₹1,200+/month (Flexible & Transparent) |
| Automation & Campaigns | Yes | Yes | Yes |
| CRM & Integrations | Shopify, HubSpot, Zoho, Yotpo, Zapier, Klaviyo and many more | HubSpot, Salesforce, Zoho, Woocommerce and Shopify | HubSpot, Zapier, Wocommerce, Pabbly, Telegram, Google Sheets, Telegram and many more |
| Multi-User Inbox | Yes | Yes | Yes |
| Free Plan / Trail Plan | 7 – Day Free Trail Plan | 14 – Day Free Trail Plan | Free Forever Plan Available |
| Custom Chatbot Builder | Yes | Yes | Yes |
| Customer Support | Chat + Email | Chat Only | 24/7 WhatsApp Support + Dedicated Account Manager |
| Analytics & Insights | Advanced | Advanced | Advanced Analytics and AI |
Jalpi offers affordable pricing, advanced automation, and real-time WhatsApp support making it the most well-balanced WhatsApp API automation tool for small to mid-sized businesses. Book a Free Demo
1. WhatsApp Automation & Campaign Builder
- Wati: Offers robust automation with workflow triggers and templates.
- Interakt: Covers basic notifications but lacks visual campaign flow builders.
- Jalpi: Includes multi-step automation, broadcast scheduling, and personalized campaign flows, with analytics on open and click-through rates.
2. Integrations & CRM Compatibility
Modern businesses need omnichannel communication and integration flexibility makes all the difference.
- Wati: Works with HubSpot, Shopify, and Zoho.
- Interakt: Limited to Shopify and a few CRMs.
- Jalpi: Integrates seamlessly with HubSpot, Zapier, CRMs, Google Sheets, and APIs, making it an excellent fit for growing digital teams.
3. WhatsApp API Pricing Comparison
| Platform | Pricing Type | Ideal For |
|---|---|---|
| Wati | Tiered enterprise plans | Mid-Large Enterprises |
| Interakt | Affordable monthly model | Small Businesses |
| Jalpi | Transparent, flexible pricing | Startups to Enterprises |
Jalpi’s pay-as-you-grow model ensures businesses only pay for what they use, perfect for scaling across India, the US, UK, Canada, and Australia.
4. Analytics, Reporting & Insights
- Wati: Offers message delivery and engagement logs.
- Interakt: Provides limited message performance data.
- Jalpi: Delivers advanced dashboards showing delivery rate, response time, campaign performance, and customer segmentation.
5. Customer Support & Onboarding Experience
In messaging automation, response time matters — and so does proactive support.
- Wati: Provides chat and email support during business hours.
- Interakt: Offers limited chat support.
- Jalpi: Features 24/7 WhatsApp-based live support with a dedicated onboarding manager for enterprise clients.
Pros & Cons Summary
| Provider | Pros | Cons |
|---|---|---|
| Wati | • Easy-to-use interface • Advanced automation & chatbot builder • Strong CRM & Shopify integrations | • Higher cost at scale • Support inconsistency reported by users |
| Interakt | • Affordable for SMBs • Built for eCommerce marketing • Simple onboarding | • Limited automation depth • Basic analytics & integrations |
| Jalpi | • Flexible, scalable pricing • Advanced campaign automation • 24/7 WhatsApp-based support | • Newer in global markets • Smaller ecosystem than top competitors |
As businesses around the globe scale their customer communication on WhatsApp, choosing the right API provider matters more than ever. If you’re an enterprise looking for deep customization, Wati can meet your needs. If you’re a small business seeking a simple entry point, Interakt offers a good start. But if you want a Meta-approved WhatsApp Business API provider that combines enterprise-grade automation, affordable pricing, and dedicated global support, then Jalpi is the smarter choice.