The “Best of Both Worlds”: How WhatsApp Coexistence on Jalpi Solves Your Biggest Growth Hurdle

For years, growing your business on WhatsApp meant facing a painful, one-way decision.

You started on the free WhatsApp Business App. It was simple, personal, and you managed every customer chat from your phone. But your business grew. You became overwhelmed. You needed chatbots, a multi-agent inbox for your team, and the power to send broadcasts.

You needed the WhatsApp Business API.

But migrating to the API was a scary, permanent move. You had to give up the simple mobile app interface you loved. You were terrified of losing your chat history. You were stuck, forced to choose between the personal touch of the app and the scalable power of the API.

Not anymore.

We are thrilled to announce that WhatsApp Coexistence, a revolutionary feature from Meta, is now live on the Jalpi platform. This feature ends the compromise. You can now connect your existing WhatsApp Business App number to the powerful Jalpi API and get the best of both worlds.

Here’s how it solves the real-world challenges you face every day.

The Challenge: The “Founder’s Dilemma”

Meet Priya, an e-commerce store owner. She built her brand by personally handling every customer query on her WhatsApp Business App. Her customers love the personal touch.

But Priya is overwhelmed. She’s manually answering “Where is my order?” 50 times a day and can’t keep up with new leads. She wants to use a Jalpi chatbot for 24/7 support and a shared inbox for her new support agent, but she’s terrified of losing the personal app interface she uses to manage VIP clients.

The Solution with Jalpi Coexistence: Priya connects her number to Jalpi without leaving the app. Instantly:

1. Her Jalpi chatbot starts handling all routine “Where is my order?” queries automatically.
2. Her new support agent uses the Jalpi multi-agent inbox to manage general support chats.
3. Priya herself continues using her mobile WhatsApp Business App to personally chat with her VIP clients, just like before.

All messages are perfectly mirrored, or “echoed,” between both platforms. She has scaled her support without sacrificing her personal touch.

The Challenge: The “Hybrid Team Problem”

Consider a marketing agency. Their sales team uses the Jalpi API to run automated lead-gen campaigns and manage new prospects.

But, the CEO manages all high-value “retained clients” on his personal Business App. The sales team has no idea what the CEO is promising, and the CEO has no visibility into new leads. The customer data is siloed, and the experience is disconnected.

The Solution with Jalpi Coexistence: The agency enables Coexistence on the CEO’s number.

1. A 360-Degree View: All of the CEO’s client chats from his app are now “echoed” into the Jalpi platform, giving the entire team full visibility (with permissions) on the customer relationship.
2. Team-Based Selling: If the CEO is in a meeting, a sales agent can see a VIP’s query in the Jalpi inbox and respond immediately. No more bottlenecks.
3. Combined Power: The CEO can still use his familiar app for 1-on-1 chats, while the marketing team can use the Jalpi API to send the same VIP clients critical, template-based alerts (like an invoice reminder) that the CEO might forget.

How Does WhatsApp Coexistence Work?

The magic is in the “message echoes.” When you enable Coexistence through Jalpi, your phone number is registered with both the Business App and the Cloud API.

• Messages sent from the Jalpi API (like a chatbot or an agent’s broadcast) will appear in your mobile Business App’s.
• Messages you send from your mobile Business App will appear in your Jalpi inbox and conversation history.

You have one unified number, one unified history, but two powerful interfaces.

Understanding the “Two-Lane” Pricing Model

This is the most important part to understand: Coexistence gives you two “lanes” of conversation, each with its own pricing.

• Lane 1: The WhatsApp Business App (Your Phone)
  • Any conversation you have purely on your mobile app (you reply to a customer from your phone) is 100% FREE. This doesn’t change.
• Lane 2: The Jalpi API (Chatbots, Automation, Team Inbox)
  • Any time you use the power of the API, you are charged according to Meta’s standard conversation-based pricing. This includes:
    • A Jalpi chatbot replying to a customer.
    • An agent sending a template message from the Jalpi inbox.
    • Sending a promotional broadcast via Jalpi.

In short: You only pay for the scalable, automated power that Jalpi provides. Your personal app-to-customer chats remain free.

Stop Compromising. Start Scaling.

For too long, growing your business on WhatsApp meant making a sacrifice. With WhatsApp Coexistence, that era is over.

You can now keep the simplicity of the app you love while seamlessly adding the powerful automation, chatbot, and multi-agent capabilities of Jalpi. Stop turning away customers because you’re overwhelmed. Stop being afraid to scale.

It’s time to have the best of both worlds.

Ready to enable Coexistence for your business? [Talk to a Jalpi Expert Today] to connect your number in minutes!